Social Services Program Assistant

General Summary:The Social Services Program Assistant coordinates and maintains the daily operations of social service programs, as well as acting as a support to social service volunteers and staff. This position aims to maintain an environment that welcomes our clientele and connects them to our services, and other community resources, in an effective way. The Social Services Program Assistant fosters an atmosphere of respect, empathy, and tranquility so that services and supplies can be distributed to clients without fear, shame, or a sense of obligation and advances William Temple House’s mission of restoring hope and strength to those in need while supporting the efforts and aspirations of WTH staff and volunteers.Duties and Responsibilities:o Support of social service volunteers, staff, and clientso Research and update resources for clients o Manage volunteer schedulingo Receptionist duties when coverage is needed (lunch breaks, vacations, etc.)o Work with the Director of Volunteers & Outreach and Director of Operations & Finance to maintain accurate incident reports, including those pertaining to volunteer issues, client conflicts, and inappropriate conduct.o Maintain relationships with partner agencies and encourage them to refer their clients to our programs.o Manage the food and hygiene supplies in Food Pantry – ordering correct amounts and variety within budget, storing safely and in a sanitary manner, displaying attractively, maintaining necessary inventory by season and client demographics.o Manage a system that ensures stock in pantry is properly stored and rotated. o Maintain cleanliness and neatness of pantry area with the assistance of other volunteers.o Provide logistical support, including: driving the delivery van, picking up supplies / donations, unloading / loading deliveries, shopping for supplies, e.g. “shopping the dock” at OFB.o Manage food pantry volunteers and clients in close coordination with the Social Services Program Manager, Director of Volunteers & Outreach, and other Social Services staff.o Assist in the distribution of emergency food, hygiene items and other supplies to a diverse client population, as needed.o Comply with applicable Oregon Food Bank, Food and Drug Administration, Multnomah County, and State of Oregon rules and regulations.o Track and report metrics associated with the operation of the pantry, for internal and external use.o Train parish partners, as requested.o Collaborate with staff to employ de-escalation techniques for confrontational and/or stressful interactions with clients or volunteers.o Maintain maintenance and driving records for delivery van and keep track of and schedule routine inspections and maintenance.  Re-fuel van as needed.o Schedule clients for Children’s Clothing Closet. Coordinate with volunteers to make appointments.o Manage inventory and order clothing, backpacks, and school supplies. Unpack new deliveries. o Keep clothing closet tidy and organized.o Assist clients who are “shopping” for birthday/holiday gifts for their children.o Other duties as required.Qualifications & Skills:o Four-Year college degree in social work, counseling, or related field. Plus 1 year of experience in community outreach and / or social services. o If college degree is not held, 3 continuous years working in a social service agency or a position that required you to work directly with houseless individuals, people with disabilities, and / or diverse populations.o Knowledgeable in social work theory, social justice, intersectionality, anti-oppressive practice, community organizing, trauma-informed care, and NASW code of ethics.o Strong communication, interpersonal, and organizational skills, and the ability to work with diverse populations and people experiencing systemic marginalization.o Ability to support social service staff and volunteers of varying ages and abilities.o Knowledge of available resources within the community.o Ability to maintain confidentiality and ethical standards at all times. o Requires proficiency with Microsoft Word, Excel, Outlook, and Google Drive. Familiarity with Salesforce is a plus.o Must understand, embrace, and champion WTH values and policies, while always looking at ways to become more responsive to the community we serve.o Pass criminal background check.Work Environment:This job operates in an office environment. Works with and operates phones, computers, fax machine, copier and other office equipment.  Works often in noisy and busy environments.  This position often works directly with clients. Please note that William Temple House works with a diverse array of people and this position will interact with people who may be of different race, nationality, religion, sexual orientation, gender, socioeconomic class and mental health status than the employee. An understanding of intersectionality is a must.Physical Demands:While performing the duties of this job, the employee is occasionally required to sit; use hands to handle, or feel objects, tools or controls; talk or hear.  Occasionally required to stand, walk and stoop, and reach with hands and arms.  Occasionally required to kneel, crouch or crawl, climb or balance. The employee must lift or move more than 50 pounds, repeatedly. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. This job position works out of a building without an elevator and must be able to navigate stairs. Compensation is $17 per hour, full-time (40 hours per week).  Regular hours are daily M-F 8 a.m. to 5 p.m. with occasional flexibility to help with events during evenings and weekends.  We offer a great benefits package that includes PTO, medical, dental, vision, life and LTD insurance and a 401(k) plan with company match.  To apply, send cover letter and resume to  No phone calls, please. Organization provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, gender identity, sexual orientation, genetics, veteran’s or other legally protected status. In addition to federal law requirements, Organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.