Premium Assistance Support Specialist

The mission of Project Access NOW is to improve the
health of our community by creating access to care and services for those most
in need.  

Position
Description 

Job Title:  Temporary Administrative
Support Specialist – OEA Premium Assistance programReports to: Director of Operations

Hours: 30- 40 hours per week; flexible hours and
weekdays

Duration: October 15 – December 21, 2018

Salary: $15.00/hour

Position Summary

The Outreach,
Enrollment & Access (OEA) Premium Assistance program seeks to help low
income individuals obtain affordable health care and assist members of the
public with the application to enroll in coverage. The Administrative Support
Specialist in Premium Assistance works on a small team to maintain and renew
client enrollment in the Premium Assistance program during Open Enrollment for
the Health Insurance Marketplace. 

This position is responsible for
supporting the Premium Assistance team and clients by communicating with
clients, scheduling appointments, screening potential clients for appropriate
insurance plans, assisting with Open Enrollment mailers, and creating
documentation for the coming plan year. 
It also involves working directly with diverse clientele primarily over
the phone and requires excellent communication skills in both English and
Spanish. 

This position requires a person who is
a team player, able to take direction, perform data entry, and communicate
complex insurance issues over the phone. It is also essential that this person
be flexible, self-motivated and pays great attention to detail. This position
does not include assisting clients in completing applications for health
insurance.

 

The mission of Project Access NOW is to improve the
health of our community by creating access to care and services for those most
in need. 

 Position
Description

 

Job Title:  Temporary Administrative
Support Specialist – OEA Premium Assistance program

Reports to: Director of Operations

Hours: 30- 40 hours per week; flexible hours and
weekdays

Duration: October 15 – December 21, 2018

Salary: $15.00/hour

 

Position Summary

The Outreach,
Enrollment & Access (OEA) Premium Assistance program seeks to help low
income individuals obtain affordable health care and assist members of the
public with the application to enroll in coverage. The Administrative Support
Specialist in Premium Assistance works on a small team to maintain and renew
client enrollment in the Premium Assistance program during Open Enrollment for
the Health Insurance Marketplace.

 

This position is responsible for
supporting the Premium Assistance team and clients by communicating with
clients, scheduling appointments, screening potential clients for appropriate
insurance plans, assisting with Open Enrollment mailers, and creating
documentation for the coming plan year. 
It also involves working directly with diverse clientele primarily over
the phone and requires excellent communication skills in both English and
Spanish.

 

This position requires a person who is
a team player, able to take direction, perform data entry, and communicate
complex insurance issues over the phone. It is also essential that this person
be flexible, self-motivated and pays great attention to detail. This position
does not include assisting clients in completing applications for health
insurance.

 Principal Duties & Responsibilities

●     
Perform data
entry and maintain detailed records

●     
Screen clients
to identify the appropriate health insurance application for individuals

●     
Schedule and
follow up on appointments via phone, email and mail communications

●     
Prepare and
distribute enrollment materials to program enrollees and potential clients

●     
Interview
clients about experience with program over the phone and in person

●     
Answer general
questions from clients about their health plan (e.g. who to call to get help,
where they can go to get services)

Qualifications
●      Experience in
data entry and using spreadsheets and databases

●     
Must be fluent in English and Spanish

●     
Multicultural staff are highly desired 

●     
Experience serving diverse communities and traditionally underserved populations

●     
Experience in customer service a plus, especially over the phone

Essential Abilities

●     
Excellent interpersonal skills

●     
Knowledge of Microsoft Office and Google Suite

●      Comfortable using and learning a variety of online
programs

●      Ability to explain complicated systems in a simplified
manner

●     
Ability to work in a fast-paced environment while maintaining clear records
with attention to detail

●     
Ability to keep a level head working
with all personality types

●     
Ability to adapt to diverse work settings

●     
A valid Oregon Driver’s License and vehicle may be
required

●     
Must be able to pass a background check and become
HIPAA certified Working Conditions

●     
Office
space with stairs (no ADA access)

●     
Ability
to lift 10-20 lbs.

●     
Frequent
use of keyboard, monitor, mouse, telephone and/or headset

 

 

 

Project Access NOW believes that the
staff of an organization should reflect the communities it serves. We also
believe our cultural, linguistic and community identities make our organization
stronger, smarter and more effective. These identities, whether constructed by
social, political or other forces, unite us in working toward a healthy region
for everyone. We want to hold ourselves accountable for attracting and
retaining a diverse staff team.

 

 

Please submit resume and
cover letter to jobs@projectaccessnow.org

 

Project Access NOW recognizes the value of a
diverse workforce and believes a diverse work environment empowers our
community. We strongly encourage all qualified candidates to apply regardless
of race, ethnicity, gender, sexual orientation, or religious affiliation.

 

 

 

●     
Perform data
entry and maintain detailed records

●     
Screen clients
to identify the appropriate health insurance application for individuals

●     
Schedule and
follow up on appointments via phone, email and mail communications

●     
Prepare and
distribute enrollment materials to program enrollees and potential clients

●     
Interview
clients about experience with program over the phone and in person

●     
Answer general
questions from clients about their health plan (e.g. who to call to get help,
where they can go to get services)

 

 

Qualifications

●      Experience in
data entry and using spreadsheets and databases

●     
Must be fluent in English and Spanish

●     
Multicultural staff are highly desired

 

 

●     
Experience serving diverse communities and traditionally underserved populations

●     
Experience in customer service a plus, especially over the phone

 

 

Essential Abilities

●     
Excellent interpersonal skills

●     
Knowledge of Microsoft Office and Google Suite

●      Comfortable using and learning a variety of online
programs

●      Ability to explain complicated systems in a simplified
manner

●     
Ability to work in a fast-paced environment while maintaining clear records
with attention to detail

●     
Ability to keep a level head working
with all personality types

●     
Ability to adapt to diverse work settings

●     
A valid Oregon Driver’s License and vehicle may be
required

●     
Must be able to pass a background check and become
HIPAA certified

 Working Conditions●     
Office
space with stairs (no ADA access)●     
Ability
to lift 10-20 lbs.●     
Frequent
use of keyboard, monitor, mouse, telephone and/or headset   Project Access NOW believes that the
staff of an organization should reflect the communities it serves. We also
believe our cultural, linguistic and community identities make our organization
stronger, smarter and more effective. These identities, whether constructed by
social, political or other forces, unite us in working toward a healthy region
for everyone. We want to hold ourselves accountable for attracting and
retaining a diverse staff team.  Please submit resume and
cover letter to jobs@projectaccessnow.org Project Access NOW recognizes the value of a
diverse workforce and believes a diverse work environment empowers our
community. We strongly encourage all qualified candidates to apply regardless
of race, ethnicity, gender, sexual orientation, or religious affiliation.