Overnight Shelter Coordinator

Portland Homeless Family Solutions is a nonprofit whose mission is to empower homeless families with children to get back into housing and to stay there long-term. Our programs include shelter for homeless families with children, housing placement and case management services, and life skills classes to help families learn new skills. PHFS has been one of Oregon’s Top 100 Nonprofits to Work For every year since 2012Organization: Portland Homeless Family SolutionsJob Title: Overnight Shelter CoordinatorReports to: Program DirectorJob Specifics: 24 hours per weekCompensation: $15 per hour; $15.50 if bilingual in English and SpanishClose Date: September 30, 2018 PHFS values diversity in its workforce and is an equal opportunity employer. We encourage people from diverse backgrounds to apply for this position, including people of color, people with disabilities, immigrants, people with lived experience, members of the LGBTQ+ community, and people with criminal backgrounds.Overview: Portland Homeless Family Solutions operates a shelter program in the Lents neighborhood that serves eight families with children every night. The Shelter Coordinator is expected to maintain a safe and comfortable shelter environment for the families living in shelter.  Work focuses around building relationships, trust, and support in order to promote the strengths and capabilities of homeless families during their shelter stay.  Although Shelter Coordinators often work independently, PHFS is a collaborative, team-based environment.  Our shelters are staffed 24 hours a day, 365 days a year.  Hours for this position will include two shifts: Monday and Tuesday nights from 9pm-8am.  We also have staff meetings twice a month. If interested, this position could also pick up other shifts throughout the week on an as needed basis.Specific Job Duties:Build authentic relationships with moms, dads, and children who are living in shelteWork with shelter staff and volunteers to ensure that shelter is safe and welcoming to a broad diversity of families experiencing homelessness including people of all races, nationalities, languages, ages, abilities, sexual orientations, and gender identities.Facilitate the structure of the day; ensure that the daily and nightly routines are observed.Be able to enforce policies to ensure smooth shelter operation and a safe environment for all families.Support on-site volunteers to have a meaningful experience.  Help them find projects to do while they are at the shelter.Log daily activities, creating timely and accurate records on services provided.Utilize a strengths-based approach with families as they work toward permanent housing.Work effectively with PHFS staff; participate in team building, staff meetings, and organizational functions.Skills and Abilities:Be compassionate and non-judgmental in responding to families in need.Maintain composure and facilitate order in a stressful environment with a particular focus on the stressors of communal living, parenting, and homelessness.Must be able to maintain strict confidentiality and professional boundaries with all households.Communicate clearly and concisely with clients and staff.Build relationships and interact respectfully with individuals and groups of people with diverse backgrounds and lifestyles.Understand the effects of trauma and how trauma can impact homelessness and poverty.Be able to learn new skills and apply that knowledge to different situations.Be flexible in work routine and approach to daily schedule.Be comfortable working independently with clients as well as with the rest of the PHFS team.Minimum Qualifications:Experience working with individuals or families experiencing homelessness and a knowledge of local social services is a plus.Applicants who are bilingual in English and Spanish would be compensated at a higher rate: $15.50 hourlyMust be reliable and show up to work on time during every scheduled shift.Must be self-motivated and work well in an unstructured environment.Experience with crisis intervention and customer service.Ability to bend, kneel, squat, reach, and occasionally lift up to 25 pounds.Ability to climb stairs multiple times a day.Familiarity with computers and basic software, including Microsoft Word, Excel, and Google Drive.To Apply: Send a resume and cover letter in .pdf format to kurt@pdxhfs.org with your name and the job title in the subject line.  No phone calls, please.Applications will be reviewed as they arrive and the position will be filled as soon as possible.