HR Coordinator

Title: HR CoordinatorReports To: Frontline ManagerDepartment: HR ServicesFLSA Status: Non-Exempt   Employment Status: Full-time Job SummaryThe HR Coordinator is responsible
for answering phones, assigning work, conducting research, creating documents, triaging client matters, and
collaborating with the rest of the HR services team. The person in the role
will develop initial responses to questions, edit documents, and review
submissions. The individual who fills this role needs to have a strong customer
service orientation and be comfortable working in a fast-paced and high phone
volume environment that is frequently changing with frequent interruptions. The
HR Coordinator should be flexible, quickly switching from one topic to another,
and one communication medium to another (e.g. phone, email). This role has a
variety of different growth opportunities within our organization. Essential Duties and
ResponsibilitiesAnswer, triage and transfer client
calls with high level of customer service
Manage incoming written client
correspondence and phone calls for 90+% of the workday
Assign client requests based on
expertise and availability
Create, update and process tickets with
accuracy on our platforms
Collaborate and work well with others
with interruptions in an occasionally loud environment
Email and Phone communication of
appointment reminders, follow-ups, and
other communications
Research HR and related topics for HR services
team to use when responding to client questions
Apply knowledge of client inquiries to
develop and suggest content, site navigation and tech improvements
Schedule meetings, calls, training
sessions in multiple platforms
Responsible for thorough and timely
documentation and related requests through our systems
Assist with process development,
documentation, and overall workflow improvements
Provide administrative support to team members
on an as needed basis
Other tasks depending on the volume, needs
and capacity of the HR Services department
 Qualifications (Knowledge, Skills, and Abilities)HR
experience or Spanish fluency are preferred qualifications
1 or more
years of experience working in a Human Resources, customer service or
research role
Stellar customer service skills with a
professional sense of compassion for difficult situations
Intermediate
or greater Microsoft Office suite skills
Excellent
interpersonal, communication, and presentation skills
Ability to
build strong relationships and work well with peers, managers, and clients
High level
of discretion and ability to follow policies on confidentiality
Ability to
communicate with a wide variety or audiences
Ability to meet conflicting deadlines,
manage multiple priorities with minimal supervision
Ability to
work in a loud environment and manage distractions
Strong
reading comprehension, internet
navigation and research skills
Strong
customer service skills; ability to listen to and understand complex HR
issues
Ability to
organize and efficiently manage multiple priorities with a sense of
urgencyAbility
to manage heavy telephone, email, and
other message format volumeAbout Mammoth HR Mammoth started with a simple idea: together, we can do HR
better. We call it Collaborative HR. Through our technology-enabled services, we
partner with employers across all 50 states to solve their HR issues, protect their
organizations, and transform their workplaces. We make sure employers never
face HR challenges alone.Building great workplaces is fundamental to what we do and
who we are. We seek to build a culture and team that empowers each employee to
deliver transformative solutions to our customers by being collaborative, learning-centric,
customer-focused, confident, and innovative. We’re proud to have been
recognized as one of the best companies to work for both regionally and nationally. As a member of the Mammoth team,
we will seek to provide you with a platform to create positive change for our
customers, their employees, our industry, our company, and our community. We
offer a competitive and unique benefits package, including a personalized paid
time off program, employer-sponsored medical/dental/vision insurance, 401(k)
plan with employer match, employer sponsored short-term and long-term
disability, paid sabbaticals, paid volunteer hours, tuition reimbursement, a
commuter benefit, a prime downtown Portland location, and much more. Mammoth’s team members are diverse but united behind a shared belief in the power of Collaborative HR to transform organizations and the lives they touch. We’re excited to get to know you and learn how you can be part of our movement.Physical Demands and Work
Environment The work environment
is often noisy with frequent interruptions. While performing the duties of this
job, the employee is constantly required to effectively communicate via
telephone, video call, and email. The employee is frequently required to remain
in a stationary position and occasionally required to move from one location to
another, inside or outside of the office. The employee is required to
constantly use computer and office productivity equipment such as a desktop
computer, laptop, tablet, printer, and calculator, as well as computer software
such as the Microsoft Office Suite. The employee must frequently move up to 10
pounds and occasionally move up to 25 pounds. The office has an open floor plan
and the noise level in the work environment is usually moderate to loud. Mammoth
is an Equal Opportunity Employer and complies with ADA regulations.