Customer Service Manager

Primary Job Responsibilities:Receive, process, and confirm purchase orders with customersCommunicate directly with retail and wholesale customers regarding product questions, stock availability, pricing, shipping estimates, credit card payments, and all other order related tasksOrganize and maintain electronic documentation supporting order fulfillment, distribution, pricing and contractual obligationsOnline order processing through both B2C and B2B channelsInterface with warehouse teams with order informationCoordinate freight shipping as needed for large ordersProcess and provide to the customer an invoice and tracking information for all shipped ordersMaintain accurate inventory and daily PO spreadsheetsProcess credit card paymentsAnswer incoming calls and provide assistancePerform other duties as assignedRequirements:Ability to communicate effectively with a strong sense of teamworkSelf-motivated and comfortable working both independently and as part of a teamMust have excellent interpersonal skills, and communicate well in writing and on the phoneSolid MS Office and Computer SkillsEffective verbal and written communication skillsBasic math skillsTime Management Skills – The ability to prioritize responsibilitiesAbility to handle occasional heavy and varying workloadsStrong attention to detail required. Accuracy countsEmployee ConductIt is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.Start Date ImmediatelyWho We Arebambu is a leading green lifestyle brand designing, designing, producing and marketing quality products for the home and outdoors since 2003. We are strong advocates for a plastic free planet. Our products are all made from renewable, organic and recycled materials. bambu is a B Corporation, and 1% for the Planet member.Our big goal is to change purchasing behavior by offering non-plastic alternatives that will reduce the impact on the planet. We are interested in someone who is green-minded and shares our passion for excellence.  You’ll join a team that takes pride in the work we do and the products we make and sell. We are a small and dynamic company of six dedicated people who support each other between offices in Portland, Oregon and Shanghai, China.