Community Pathways Program Specialist

The mission of
Project Access NOW is to improve the health and well-being of our communities
by ensuring access to care, services, and resources for those most in
need.   Position Description Job Title:  Community Pathways Program SpecialistReports to:  Community Pathways Program ManagerHours:  40
hours per week Salary:  $18 –
$23. Full benefits offered. (Medical, dental, vision, life, FSA, and 401K)  Position
Summary The
Community Pathways Network (CPN) supports community-based agencies in Multnomah
County that provide culturally-specific navigation services. The CPN utilizes
the Pathways HUB model and focuses on service delivery. The CPN is one
component of the Regional Community Health Network (RCHN) which strives to
provide cross-sector resource connection and navigation. The
Community Pathways Program Specialist, working under the direction of the
Community Pathways Program Manager, and in collaboration with a supportive and
interdependent team, is primarily responsible for supporting the day-to-day operations of the
program. This position works directly with
community partners, clinical staff, case managers, and clients, and accordingly
requires excellent communication skills. This position requires a person who
has strong analytical skills, is a creative problem solver, and is good at
building and maintaining relationships with various stakeholders. As an
organization, we work with patient health information, which requires all
employees to adhere to strict confidentiality guidelines. An excellent
candidate for the position will be a flexible, self-directed person who pays
great attention to detail, communicates clearly and respectfully, and is
resourceful.  Principal Duties & Responsibilities●      Provide
general customer support for Clara users including unlocking accounts, troubleshooting
issues, securing resources, and logistics●      Assist with the
development of new systems and workflows·        
Document these
new and evolving workflows to create basis for training and establishing
quality assurance measures●      Provide
training and support to health system staff and community partners●      Problem solve
with external and internal partners to connect clients to services●      Provide
additional support for various pilot projects·        
Work
effectively in our issue tracking and issue resolution management processes·        
Assist in
defining development needs for the Clara application platform●      Other
duties as assigned                                                Qualifications ●     
**Strong
analytical and problem solving skills**●     
Administrative/customer/client
service experience required●     
Experience with
or knowledge of the health care environment●     
Efficiency in
MS Office ●     
Experience in
health care, social service, and/or non-profit sector required ●     
Data entry
experience required ●     
Bilingual: Spanish
and English (preferred not required)  Essential Abilities●     
Ability to work
independently and as a team ●     
Strong
communication skills ●     
Ability to
prioritize tasks ●     
High level of
organizational skills●     
Excellent phone
skills ●     
Excellent
attention to detail ●     
Creative and
flexible   Working Conditions●     
Office space
with stairs (no ADA access)●     
Ability to lift
10-20 lbs.●     
Frequent use of
keyboard, monitors, mouse, telephone, and/or headset    Please
submit resume and cover letter to jobs@projectaccessnow.org  Project
Access NOW believes that the staff of an organization should reflect the
communities it serves. We also believe our cultural, linguistic and community
identities make our organization stronger, smarter and more effective. These
identities, whether constructed by social, political or other forces, unite us
in working toward a healthy region for everyone. We want to hold ourselves
accountable for attracting and retaining a diverse staff team.