Community Assistance Program Supervisor

The mission of
Project Access NOW is to improve the health and well-being of our communities
by ensuring access to care. services and resources for those most in need.

 

Project Access
NOW is a dynamic, growing organization committed to learning, collaboration and
fun.

 

Position Description

 

Job
Title: Community
Assistance Program Supervisor

Reports
to: Community
Assistance Program Manager

Hours: 40 hours

Salary:  Starting
wage $22-$22.50 DOE. Full-benefits offered. (Medical, dental,
vision, life, FSA, and 401K)

 

Position Summary

The Community Assistance Program supports clinical discharge staff in
connecting low-income patients with community resources to foster a safe and
secure discharge from a hospital/clinic setting and works with Care
Coordination Organizations (CCO) in connecting Medicaid clients with
non-medical assistance. This position is responsible for supervising program
staff. This position involves working directly with community vendors, clinical
staff, case managers and clients and accordingly requires excellent
communication skills. This position requires a person who has strong analytical
skills, is a creative problem solver, and is good at building and maintaining
relationships with various stakeholders. Project Access NOW is heavily reliant
on technology to support our programs, thus a high level of comfort with
databases and web-based applications is necessary. As an organization, we work
with client health information, which requires all employees to adhere to
strict confidentiality guidelines. An excellent candidate for the position will
be a flexible, self-directed person who pays great attention to detail,
communicates clearly and respectfully, and is resourceful.

 

Principal
Duties & Responsibilities

·        
Supervise Program Specialist and acts as back
up for direct program support (including phone support for users, pharmacy
overrides, data entry)

·        
Develop and maintain relationships with
current stakeholders and prospective health systems

·        
Coordinate with a variety of stakeholders to
develop new services and workflows

·        
Negotiate and manage vendor contracts with
community service providers

·        
Define configuration requirements for
Vistalogic the developers of Clara

·        
Participate in software design and
enhancement activities related to program expansion

·        
Test and verify all new and updated
configurations to software

·        
Provide training and support to hospital
caregivers/discharge planners and case managers (specific to the Community
Assistance Program)

·        
Develop and maintain policies, documentation,
and training materials

·        
Proactively communicate with a variety of
stakeholders including developers, clinic and hospital staff providers, and CCO
case managers

·        
Problem solve with clinics, providers,
patients and CCO members to connect clients to services

·        
Connect
clients to community resources

·        
Identify,
troubleshoot, and document issues and work with program staff to address

·        
Reconcile
credit card statements, generate financial reports, and serve as backup for accounts
payable and accounts receivable

·        
Assist
with monitoring financial statements and budgeting

·        
Additional
duties as assigned

 

                                               

Qualifications

·        
**Strong
analytical and problem solving skills**

·        
Administrative/customer/client
service experience required

·        
Experience
with or knowledge of the health care environment required

·        
Experience
or knowledge of the Vista Logic CLARA platform desired.

·        
Proficiency
in MS Office and other workplace support tools, such as JIRA, Confluence and
VoIP.

·        
Experience
in health care, social service, and/or non-profit sector required

·        
Experience
with Quickbooks desired

·        
Knowledge
of bookkeeping best practices

·        
Knowledge
of non-profit best practices

·        
Data
entry experience required

·        
Bilingual
Spanish/English

 

Essential
Abilities

·        
Ability
to work independently and as a team

·        
Strong
communication skills, verbal and written

·        
Ability
to prioritize tasks

·        
High
level of organizational skills

·        
Excellent
phone skills

·        
Excellent
attention to detail

·        
Creative
and flexible

·        
Extremely
comfortable with technology

 Working Conditions·        
Fast
paced work environment·        
Office
space with stairs (no ADA access)·        
Ability
to lift 10-20 lbs.·        
Frequent
use of keyboard, monitor, mouse, telephone and/or headset Please
submit resume and cover letter to jobs@projectaccessnow.org Project Access NOW believes that
the staff of an organization should reflect the communities it serves. We also
believe our cultural, linguistic and community identities make our organization
stronger, smarter and more effective. These identities, whether constructed by
social, political or other forces, unite us in working toward a healthy region
for everyone. We want to hold ourselves accountable for attracting and
retaining a diverse staff team.   

Project Access NOW recognizes the
value of a diverse workforce and believes a diverse work environment empowers
our community. We strongly encourage all qualified candidates to apply
regardless of race, ethnicity, gender, sexual orientation, or religious
affiliation.