Administrative Lead – Psychology Clinic

The Administrative Lead plays the integral role of day-to-day office/administrative coordination, helping to direct referral processing and client scheduling. The Administrative Lead works with the Practice Manager in developing and continuously improving polices/practices for overseeing client flow, scheduling, and all non-clinical operations of the office. This position requires knowledge and skills in psychological services business office management, or the willingness and capacity to rapidly develop such knowledge and skills. Attention to detail, organizational skills, an ability to track multiple demands, interpersonal skills, team leadership skills, and customer service skills are required.Duties:Identifies, coordinates and assigns daily tasks/duties among administrative team;Develops and models front-end communication strategies with clients/families, community partners, and referring providers; Processes initial referral/service requests in accordance with clinic policies and practices;Manages and coordinates clinical scheduling; Provides support for non-clinical appointments/meetings;Assists with developing and implementing organizational practices for administrative activities; Develops and implements record-keeping practices to organize operational/administrative information;Works with Practice Manager to develop, implement, and monitor effective administrative programs/services in a Continuous Quality Improvement model;Maintains awareness of logistical, systemic, scheduling-related, and billing-related issues/practices involved with serving clients with various third-party payers;Facilitates and models collaborative communications between administrative and clinical staff. Qualifications:Communication skills:Ability to interact effectively, empathetically, and professionally with clinical staff, management, clients, and community partners of diverse backgrounds.Strong written and verbal communication skills.Ability to effectively delegate tasks and responsibilities among members of multi-person team.Strong interpersonal problem-solving skills. Self-management skills:Ability to independently track completion of assigned job duties.Ability to exercise discretion in creating solutions to problem situations.Ability to recognize when situations require collaboration/consultation with management staff, and to seek collaboration/consultation when needed.Demonstrates flexibility and judgment when situations require novel solutions. Technology skills:Knowledge of safe and efficient usage of office equipment.Knowledge of and ability to utilize all relevant aspects of her/scheduling software, or ability to develop such knowledge/ability.Knowledge of use of general office software, particularly Office programs (Word, Excel, PowerPoint).Able to use electronic communication technologies (email, telephone, videoconferencing) effectively and within office polices.Education/training:Work history demonstrating critical thinking skills, independent judgment, ability to achieve long-term work goals, and capacity to master new skills/concepts; Bachelor’s degree preferred.Prior experience with customer/client service and communication.Behavioral health/medical scheduling experience preferred.Prior team-leadership/coordination experience preferred.CPT and DSM/ICD coding knowledge preferred.If interested, please go to our website: and follow the instructions there.Position is a salaried, FLSA Exempt position expected to require approximately 40 hours/week, negotiable based on skill set and experience. Benefits as stated in general employment policies.  MindSights is an equal opportunity, at-will employer.